Refund policy

Our 10-day return policy gives you the flexibility to request a return within 10 days of receiving your item. To be eligible, the item must be in its original condition, unworn, unused, with all tags and packaging intact, and accompanied by a receipt or proof of purchase.

To initiate a return, please reach out to us at hello@mud20.com. Our team will provide you with a return shipping label and instructions on how to send the package to the following address: Beautie, Inc, 3100 SE Federal Hwy #1051, Stuart FL 34994, United States. Please note that returns without prior authorization will not be accepted.

In case of damaged, defective, or incorrect items, please contact us immediately upon receipt so that we can resolve the issue.

Unfortunately, certain items such as perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases are non-returnable. Sale items and gift cards are also not eligible for returns. If you have any questions or concerns about your specific item, please get in touch.

For exchanges, the quickest way is to return the original item and place a separate order for the desired item.

If you're located in the European Union, you have the right to cancel or return your order within 14 days of receipt, without the need to provide a reason. The item must be in the same condition as received, with all tags and packaging intact, and accompanied by a receipt or proof of purchase.

Upon receipt and inspection of the returned item, we will notify you if the refund was approved. If approved, you will receive the refund on your original payment method within 10 business days. Please note that it may take additional time for the refund to reflect on your bank or credit card statement. If you don't receive the refund after 15 business days, please reach out to us at hello@mud2o.com